I purchased a Sanyo Z1 from Richard in Oct '03. Unit was unfortunately damaged in shipping. Sanyo was hesitant to offer me a replacement unit, preferring instead to repair the dmaged PJ. I didn't care to pay full price for what would have amounted to a refurbed projector, but thankfully, Richard offered in the end to ship a brand-new replacement. Great service! Just last week I ordered an Epson 720 to replace the aging Z1. Placed my order on Thursday afternoon, arrived at my door, and fully intact, via UPS on Monday afternoon. More really good service from Richard. Very fair prices, clear communication, quick turn-around, and a fully authorized dealer, to boot (no grey-market goods here). You may conduct your transaction with full confidence. I know where I'll be buying my next PJ from. Viva Quebec Acoustic!