"Bought a Sanyo PLVZ-5 from Quebec Acoustic a few months ago and had the pleasure of dealing with Richard. Words cannot begin to describe the level of professionalism I encountered when dealing with Quebec Acoustic. Richard is EXTREMELY knowledgeable, honest, attentive to detail and ensuring that their customers are ENTIRELY satisfied with their purchase. I haven't had the chance to install or use my Z5 since I bought (long story) but I feel reassured that Richard will be there for me if I encounter any problems. I can assure you that if more companies like Quebec Acoustic existed, we'd all be winners! In the meantime, QUEBEC ACOUSTIC has, and will continue to be my source for ALL future electronic devices! When you buy through Quebec Acoustic, you just don't buy electronics, you buy ""PEACE OF MIND!"" and that is PRICELESS! THANK YOU RICHARD! I'll be touch with comments on my Z5 very shortly!"