I did lots of research before getting the PLV-Z4. Getting a projector for my home theater was a whole new ball game for me. I had tons of questions and Richard took the time to answer every single one. He even gave me tips on how to paint my home theater! I have weird luck sometimes so I wasn't sure if I would need another spare bulb or not. Richard took the time to explain the ups and downs of the lifespan of them beasts. What I like about him is that he won't pressure you in buying anything. If it was his choise, he wouldn't have bought another bulb. How's that for honesty? I recommend anyone who is searching for entertainment gear, to give Richard a call. I give him a 10 out of 5.