Richard answered all my questions prior to the order and gave an honest recommendation for a less expensive HD projector over another model that I originally had in mind. I really appreciate such seller honesty. He also gave me a very accurate estimate of when the next arrival of inventory was expected and called me back the day it arrived to confirm availability. I opted to drive the 60 km to pick it up and he showed me the Goo Paint screen in their showroom and the picture quality I could expect. I was impressed. No fancy sales glitter, just straightforward facts and answers.