Privacy Policy

At Quebec Acoustic, the protection of your personal information is a priority. We are committed to respecting your privacy and complying with Quebec’s Law 25 as well as the best practices in data protection. Our Privacy Policy is designed to inform and reassure you about how we handle your personal data.

Definition of Personal Information

Personal information is data that identifies you as an individual. This may include, but is not limited to, your name, mailing address, email, telephone number, credit card information, device usage, and billing history. Some public information, such as listings in a directory, are not considered protected personal information.

Consent and Your Personal Information

Using our services implies implicit consent to the collection and use of your personal data. We seek your explicit consent for highly sensitive data or uses not directly related to the provision of our products and services. You have the right to withdraw your consent at any time, unless this information is necessary for the provision of requested services or to ensure the security of our network.

Legal exceptions to obtaining consent may arise in emergencies, to comply with judicial orders, to recover debts, to investigate legal offenses, to prevent fraud, or if required or permitted by law.

Collection, Use, and Disclosure of Your Personal Information

The collection of your personal information is essential to provide you with quality service and meet your needs. Quebec Acoustic collects personal information in various contexts, including:

  • When you conduct purchase or service transactions on our website, or through our sales partners and advisors;
  • When we provide a service such as technical assistance, warranty operations, repair requests, or any other service intervention;
  • When you interact with our products and services, whether through our website or during communications with our customer service;

We take care to collect only the data that is strictly necessary for these tasks and ensure that this information is treated with the utmost respect for your privacy.

Your personal information may be disclosed with your consent or as authorized or required by law, including to third parties for collection purposes, credit assessments, delivery, legal investigations, or in emergencies.

Correction and Protection of Your Personal Information

You can request access to and correct your personal information by contacting our privacy protection service. We take appropriate security measures to protect your data and train our employees on their confidentiality. Your information may be stored or processed outside of Canada but remains protected in accordance with Canadian standards.

Online Payment Security

We understand the importance of online transaction security. When you make a purchase on our site, we use secure payment technologies to protect your payment information. We employ payment tokenization, a method that replaces your card payment details with a unique identifier or "token," to ensure your financial information remains protected during the transaction. Additionally, we ensure that our online payment system complies with the industry's strict standards for payment data security. We work with reputable payment service providers to ensure that all transactions are processed with the highest level of security and confidentiality. Your credit card information is never stored on our servers, thereby minimizing the risk of unauthorized access or fraud. We are committed to providing our customers with a convenient and secure online shopping experience.

Modifications, Questions, and Contact Information

Our Privacy Policy may be updated to reflect changes in practices or legislation.

Access and Rectification of Your Personal Information

We offer you the possibility to update your personal information held by Quebec Acoustic. To do so, please contact the responsible person, whose contact details are at the bottom of this policy. Following your written request, we will provide you with the opportunity to access your personal data within a reasonable time frame, while respecting legal restrictions and exceptions. If fees apply to managing your request, we will inform you in advance.

If access to certain personal information cannot be granted for reasons such as protecting another person's privacy or trade secrets, we will clearly notify you of the reasons. We are committed to maintaining the accuracy, currency, and completeness of the personal information we hold. If you identify an inaccuracy, do not hesitate to contact us so we can make the necessary corrections.

If you have any questions or concerns, you can contact us at the following address:

Quebec Acoustic
643, boul. Curé-Labelle
Blainville (Quebec) J7C 2J3

Contact Person: Richard Desjardins 450-508-2151

At Quebec Acoustic, we are committed to maintaining the trust you place in us by protecting your personal information and respecting your rights as a consumer.

Inquire Today

Contact us at Quebec Acoustic to install an audio/video or home automation system in your residence.