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Terms & Conditions

The following sales policies apply to purchases made at the Quebec Acoustic store and via our website www.quebecacoustic.com

REFUND

Upon presentation of the original invoice, we will refund the new, unused and sealed in original packaging merchandise within 15 days of purchase. Any refund will be made according to the method of payment used during the purchase. Please note that if you have paid a delivery fee, they will not be refunded. The delivery costs to return the goods if necessary, are the responsibility of the customer.

If the products have been used or the boxes are unsealed, a restocking fee of at least 15% (depending on the condition of the equipment) will be deducted from the subtotal before taxes. You must still have the original boxes and accessories in perfect condition. Items deemed to be in poor condition will not be refunded. Any refund will be made according to the method of payment used during the purchase.

The following products cannot be refunded or exchanged: projector lamps, cut or custom cabling, turntables for vinyl turntables, furniture, headphones for hygiene reasons and products in liquidation.

EXCHANGE

Upon presentation of the original invoice, we will exchange the new, unused and sealed in original packaging equipment within 15 days of purchase. Delivery costs, if any, are the responsibility of the customer.

If the products were used or the boxes unsealed, a restocking fee of at least 15% could be deducted from the original amount paid according to the condition of the equipment. You must still have the original boxes and accessories in perfect condition. Items deemed to be in poor condition will not be exchanged. Any refunds will be made according to the method of payment used during the purchase.

If the products you returned are of lesser value, you will have to pay the difference, plus the restocking fee. If the products you returned are of higher value, we will reimburse you the difference, less the restocking fee.

SPECIAL ORDER

Any purchase of a product requiring a special order will be considered as a final sale and cannot be refunded or exchanged. 

GUARANTEE

Upon presentation of the original invoice, we will exchange any defective product within the first 15 days of their purchases at our store, without any additional charge.Thereafter and for the remaining term of the manufacturer's warranty, the products will be repaired or exchanged according to the terms of the manufacturer. Delivery charges, if any, are the responsibility of the customer. This warranty does not cover, however, misuse, accidental breakage, misuse of equipment or problems related or caused by electric current, lightning or any other disaster or disaster.

V1.3 - April 12, 2019 - These policies are subject to change without notice.

Inquire Today

Contact us at Quebec Acoustic to install an audio/video or home automation system in your residence.