The following sales policies apply to purchases made at the Quebec Acoustic store and via our website www.quebecacoustic.com

SPECIAL ORDER

Any purchase of a product requiring a special order will be considered as a final sale and cannot be refunded or exchanged. 

REFUND

Upon presentation of the original invoice, we will refund the new, unused and sealed in original packaging merchandise within 15 days of purchase. Any refund will be made according to the method of payment used during the purchase. Please note that if you have paid a delivery fee, they will not be refunded. The delivery costs to return the goods if necessary, are the responsibility of the customer.

If the products have been used or the boxes are unsealed, a restocking fee of 15% will be deducted from the subtotal before taxes. You must still have the original boxes and accessories and everything in perfect condition. Items deemed to be in poor condition will not be refunded. Any refund will be made according to the method of payment used during the purchase.

*The following products cannot be refunded or exchanged: projector lamps, cut or custom cabling, cartridges for turntables, furniture, headphones for hygiene reasons, DAP's (digital audio player), paint and products in liquidation.

EXCHANGE

Upon presentation of the original invoice, we will exchange any new, unused and sealed in original packaging equipment within 15 days of purchase with no restocking fee. Delivery costs, if any, are the responsibility of the customer.

If the products were used or the boxes unsealed, only an exchange for products of equal of greater value will be allowed and a restocking fee of 10% will be deducted from the original amount paid. You must still have the original boxes and accessories, and everything in perfect condition. Items deemed to be in poor condition will not be exchanged.

*The following products cannot be refunded or exchanged: projector lamps, cut or custom cabling, cartridges for turntables, furniture, headphones for hygiene reasons, DAP's (digital audio player), paint and products in liquidation.

GUARANTEE

Upon presentation of our original store invoice, we will exchange any defective product within the first 15 days of their purchases, without any additional charge. Subject to our terms in Note 1 below.

Thereafter and for the remaining term of the manufacturer's warranty, the products will be repaired or exchanged according to the terms of the manufacturer. Still subject to our terms in Note 1 below. Delivery charges, if any, are the responsibility of the customer.

Note 1 : This warranty does not cover: accidental breakage, misuse or abusive use of equipment, problems related or caused by electric current, lightning or any other disaster.

V1.7 - Mai, 2022 - These policies are subject to change without notice.