The following sales policies apply to purchases made at the Quebec Acoustic store and via our website www.quebecacoustic.com and online platforms.

*For purchases done via Amazon.ca Prime, you can also refer to additional sales policy on amazon.ca

SHIPPING POLICY

We are delighted to offer you an efficient and convenient delivery service to allow you to receive your items quickly and with peace of mind. Please read the details of our delivery policy below carefully:

• Free Delivery: Delivery is free for most orders of a value of $75 CAD or more, before taxes. However, oversized items and items weighting more than 100lbs (45kg) may be excluded from this offer. Please note that this free delivery offer does not apply to certain regions of Canada that are not eligible.
• Fast delivery (in-stock items only)
  • Quebec and Ontario: You will usually receive your items the next day if the order was placed before noon.
  • Other provinces: Delivery times vary between 2 to 5 days.
• Quick Order Processing : All orders placed before noon will usually shipped the same day. We also offer a service of expedited delivery (extra cost), known as "overnight shipping", for customers located in the provinces of Quebec and Ontario.
• Delivery Destinations : Please note that we make deliveries only in Canada. Unfortunately, we are not able to offer international deliveries at this time.
• Signature Required : To ensure the security of your order, a signature is required upon receipt of the package. This allows us to ensure that your item reaches you safely and is not handed over to an unauthorized third party.
• Delivery Advice : We suggest you choose a delivery address where you or someone trustworthy can receive the package. If you do not plan to be at home during the delivery, we recommend choosing an address where someone can receive the package in your absence.

SALES POLICY

MERCHANDISE NOT ELIGIBLE FOR RETURN, REFUND or EXCHANGE

Any product requiring special order, as well as the following products are considered final sale and cannot be refunded or exchanged: projector lamps, cut or custom-made cables, turntable cartridges, furniture, in-ear headphones, portable audio players, paint and clearance products.

REFUND

Upon presentation of the original invoice, we will refund any eligible new, unused and sealed in original packaging merchandise within 15 days of purchase. Any refund will be made according to the method of payment used during the purchase. Please note that if you have paid a delivery fee, they will not be refunded. The delivery costs to return the goods if necessary, are the responsibility of the customer.

If the eligible products have been used or the boxes are unsealed, a restocking fee of 15% will be deducted from the subtotal before taxes. You must still have the original boxes and accessories and everything in perfect condition. Items deemed to be in poor condition will not be refunded. Any refund will be made according to the method of payment used during the purchase.

EXCHANGE

Upon presentation of the original invoice, we will exchange any eligible new, unused and sealed in original packaging equipment within 15 days of purchase with no restocking fee. Delivery costs, if any, are the responsibility of the customer.

If the eligible products were used or the boxes unsealed, only an exchange for products of equal of greater value will be allowed and a restocking fee of 10% will be deducted from the original amount paid. You must still have the original boxes and accessories, and everything in perfect condition. Items deemed to be in poor condition will not be exchanged.

GUARANTEE

Upon presentation of our original store invoice, we will exchange any defective product within the first 15 days of their purchases, without any additional charge. Subject to our terms in Note 1 below.

Thereafter and for the remaining term of the manufacturer's warranty, the products will be repaired or exchanged according to the terms of the manufacturer. Still subject to our terms in Note 1 below. Delivery charges, if any, are the responsibility of the customer.

Note 1 : This warranty does not cover: accidental breakage, misuse or abusive use of equipment, problems related or caused by electric current, lightning or any other disaster.

V1.9 - March, 2024 - These policies are subject to change without notice.